Frequently Asked Questions (FAQs)

Energies Direct is a UK-based business energy broker helping organisations compare, secure, and manage competitive energy contracts from trusted suppliers.

No, we do not supply energy ourselves. We work with leading UK energy suppliers to help you find and manage the best contract for your needs.

Brokers like us have access to wholesale pricing and exclusive rates, saving your business time and often securing lower costs than going direct.

Our service is free to you. We receive a small commission directly from the supplier when your contract starts — there are no hidden fees or upfront charges.

Your energy supplier issues your bills directly. Energies Direct ensures your agreed rates are applied correctly and can help resolve discrepancies.

Yes. We can review your energy usage, contract terms, and supplier invoices to identify errors or overcharges — and assist in correcting them.

Submit your latest meter readings to your supplier or contact us for guidance. Estimated bills are common but can be corrected easily with up-to-date data.

No, all payments go directly to your supplier. We don’t handle customer billing or payments.

Simply send us your latest bill or usage details. We’ll compare supplier offers, handle the paperwork, and ensure a seamless switch.

Switching typically takes 2–4 weeks. Energies Direct manages the full process with no disruption to your power or gas supply.

We can check your renewal window and contract terms to plan your next switch or renewal at the best possible time, avoiding penalties.

We monitor contract end dates and contact you before renewal to secure a new deal and avoid expensive out-of-contract rates.

No, energy supply continues uninterrupted during all supplier switches — only billing details change.

Yes. We provide practical advice on reducing consumption, improving efficiency, and choosing renewable options to cut costs.

We work with suppliers offering renewable electricity and carbon-neutral gas to help your business reduce its environmental impact.

Yes, we manage energy portfolios for businesses with multiple sites, providing consolidated billing and contract coordination.

Absolutely — we’ll check if your current rates and terms are competitive and recommend improvements or renewals.

Contact us by WhatsApp at 07947 762145 or email hellobusiness@energiesdirect.co.uk. We’re open Monday–Friday, 9am–5pm.

Yes — our team continues to support you throughout your contract with renewal alerts, billing checks, and ongoing advice.

If you experience an issue, contact us immediately. We aim to resolve all complaints within 5 working days and liaise with your supplier if needed.

Yes, we’ll assist with closing your old account, setting up new supply contracts, and ensuring a smooth transition to your new location.

No, as an energy broker we don’t operate a customer portal. Your billing and account management are handled directly by your supplier.